Terms & Conditions
Customer Care
TERMS AND CONDITIONS
1. INFORMATION ABOUT US
The Amora Jayd Collection ("Amora Jayd", "we", "us", "our") is a slow fashion brand designing and manufacturing sustainable clothing in the United Kingdom.
This website is operated by Amy Lianne Ltd and hosted by Wix.
These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order.
2. PERSONAL INFORMATION
We process personal information in accordance with our Privacy Policy, which forms part of these Terms and Conditions.
3. ORDERS
When you place an order through our website, you are making an offer to purchase goods from us. After placing an order, you will receive an automated acknowledgement email confirming receipt of your order. This acknowledgement does not constitute acceptance of your order. A contract between us is formed when we accept your order and begin processing it.
Please check your order confirmation carefully and contact us immediately if any details are incorrect. You may only cancel within 12 hours of placing the order. After this time, the order will have been put through production or shipped out in the case of ready-to-ship items.
4. PRODUCT TYPES
Products sold through our website fall into the following categories:
A. Ready-to-Ship Products
Items listed within our Ready to Ship collection which are already manufactured and held in stock.
B. Standard Made-to-Order Products
Items produced after an order is placed using our standard sizing options and standard product specifications.
C. Custom Made-to-Order Products
Items produced to the customer's individual specifications, including but not limited to:
- Custom measurements
- Custom bra cup sizing
- Custom height
- Custom length
- Custom fabrics
- Custom garment requests
- Other personalised specifications requested by the customer
5. PRODUCTION TIMES
Most garments are handmade after an order is placed. Our current production time is up to 15 working days before despatch unless otherwise stated at the top of the website in the banner. Production times exclude weekends, public holidays and delays outside our reasonable control.
6. PRICES
All prices displayed on our website are shown in GBP (Great British Pound) and are subject to change without notice. The price payable shall be the price displayed at the time the order is placed. Delivery charges are shown separately during checkout.
7. DELIVERY
We deliver worldwide.
Delivery estimates are provided for guidance only and are not guaranteed. Risk in the goods passes to you upon delivery. Title to the goods remains with us until full payment has been received.
International Orders
Orders delivered outside the United Kingdom may be subject to import duties, customs charges, VAT, GST, handling fees or other taxes imposed by local authorities.
These charges are the responsibility of the customer. We do not collect or control such charges and cannot guarantee the amount payable. Customers are responsible for checking local import requirements before placing an order. Where a parcel is returned because customs charges are refused, any refund will be processed only after the goods are received back by us and may be reduced by:
Original shipping costs;
Return shipping costs charged to us;
Any customs or carrier fees incurred;
Reasonable administrative costs.
8. PAYMENT
Payment must be made in full at checkout. We accept payment through the payment methods displayed on our website.
9. CUSTOMER CANCELLATIONS BEFORE PRODUCTION
Because many of our garments are handmade specifically for each order, customers may cancel an order within 12 hours of purchase by contacting us.
After this period production may have commenced and cancellation may not be possible except where required by applicable consumer protection laws.
10. WITHDRAWAL RIGHTS FOR CONSUMERS
Customers in the United Kingdom and European Union
Certain consumers may have statutory rights to cancel or withdraw from a purchase.
Where such rights apply, customers may exercise them in accordance with applicable consumer protection legislation.
Exempt Products
The statutory right of withdrawal does not generally apply to products handmade-to-order, made to the customer's specifications or clearly personalised for the customer.
Withdrawal Requests
Customers wishing to exercise a statutory withdrawal right should use our online withdrawal request form or contact us using the details provided on our website.
11. EXCHANGES
Standard Made-to-Order Products
We offer one like-for-like size exchange for standard made-to-order garments.
To qualify:
- You must notify us within 48 hours of delivery.
- The garment must be unworn and in original condition.
- The garment must be returned within 14 days of delivery.
- The customer is responsible for all shipping costs.
For hygiene reasons we cannot exchange bikini bottoms or bodysuits.
Custom Made-to-Order Products
Custom made-to-order garments cannot be exchanged because they have been produced specifically for the customer. We do offer an alteration service if required, prices for this can be viewed on the alteration page of the website. Customers wishing to request alterations must contact us within 14 days of receipt. Shipping costs remain the responsibility of the customer.
12. RETURNS AND REFUNDS
Ready-to-Ship Products
Ready-to-ship products may be returned in accordance with applicable consumer laws and the conditions below:
- Items must be unworn.
- Original tags must remain attached.
- Items must be returned in saleable condition.
Customers are responsible for postage.
Faulty, Damaged or Incorrect Items
If a product arrives faulty, damaged or incorrect, please contact us immediately and provide photographs where possible. Where a fault is confirmed, we will provide an appropriate remedy in accordance with applicable consumer laws.
Refund Processing
Where a refund is due, we will process it promptly using the original payment method.
Where applicable law permits, refunds may be withheld until returned goods are received or satisfactory evidence of return is provided.
13. LOST PARCELS
A parcel will be considered lost when the relevant postal service confirms that it is lost under its procedures.
Where a parcel is confirmed as lost, we will provide either:
- A replacement; or
- A refund.
​
14. REPAIRS
We offer a repair service for unravelled seams or broken stitching. Customers are responsible for shipping costs.
15. INTELLECTUAL PROPERTY
All content on this website including photographs, text, graphics, logos, designs and product images remains the property of Amy Lianne Ltd and may not be reproduced without permission.
16. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Defective products;
- Consumer rights that cannot be excluded by law.
​
17. CONSUMER RIGHTS
Nothing in these Terms affects any statutory rights available to consumers under applicable law.
For customers in Australia, New Zealand, Canada, the United Kingdom, the European Union and other jurisdictions with mandatory consumer protections, those rights continue to apply regardless of any provision in these Terms.
18. EVENTS OUTSIDE OUR CONTROL
We shall not be liable for delays or failures caused by events beyond our reasonable control including postal disruption, industrial action, natural disasters, internet failures or government restrictions.
19. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Nothing in this clause limits any mandatory consumer rights available in the country where the consumer resides.
20. CONTACT DETAILS
Questions regarding these Terms should be directed to:
