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FAQ
Frequently asked questions
FAQ
About the garments
Every garment is handmade to order so please allow up to 15 working days for your garments to be made and despatched. We also offer 'Priority Order Slots' which can lower turnaround time to either 2-3 working days or 3-5 working days, please see here. Please email us before ordering if you need an order for a specific date.
Ready to ship items are not included in our turnaround time and can be shipped next working day (except Mondays), if your order only consists of ready to ship items.
All of our items are handmade to order, so please allow up to 15 working days to be made and despatched.
Once you order is shipped, you will receive a shipping confirmation email with the tracking number on to allow you to track your order. Delivery time depends on the country you are ordering from, so please see our Delivery and Exchanges page for country specific information.
For all overseas orders (outside of UK), parcels entering any country may be subject to local taxes, VAT and handling fees. We have no control over this as charges are specific to each individual country of import. As a result we unfortunately can’t advise how much, if anything, you would be liable to pay upon entry to your country.
Exchanges and Returns
STANDARD MADE TO ORDER ITEMS:
This includes any item with a standard size selected, standard bra cup size selected, and height entered. Adding measurements to your order or choosing a custom item means that your item is no longer a standard made to order item.
We accept one like-for-like exchange on standard sizes (sizes UK 4 to UK 18) . You need to contact us within 48 hours of receipt if your garment does not fit correctly. The garment must be unworn and in perfect condition, and be returned back to us within 14 days to qualify for an exchange. Buyer is liable for all shipping costs.
We do not exchange bikini bottoms or bodysuits for hygiene reasons.
CUSTOM MADE TO ORDER ITEMS:
This includes any item this is purchased with any custom measurements added, with a custom bra cup size added, or an item that is ordered with a fabric that isn't part of the standard Amora Jayd collection.
We unfortunately can’t exchange custom size items or custom items as these have been made specifically for you. However, we do offer an alteration service if you have ordered a garment that is too large. If you wish to use the alteration service, you must notify us of this in writing within 14 days of receipt by email to amylianne@amorajayd.com. Buyer is liable for all shipping costs.
PREMADE READY TO SHIP ITEMS:
This only includes items in the 'ready to ship' section of the website - these are the only items we hold in stock. All other items are handmade to order by our small team.
For our premade ready to ship garments, items can be returned for a refund (minus shipping costs) but you must first contact us by email at amylianne@amorajayd.com and the garment must be received at the Amora Jayd studio within 14 days to qualify for this refund. The product label must still be attached to the garment and items must be unworn and in perfect condition. Items should be posted back to us at buyer's expense with proof of postage.
REFUNDS POLICY:
We will only provide refunds for returns on premade ready to ship items. For our handmade-to-order garments, we do not provide refunds unless we delivered the item to you in error, or the item is damaged or defective. You must notify us immediately in the event of an error in your order or damage/defections by providing photographic evidence to report the issue.
If you have any questions, please email us as we're always happy to help.
We always aim to respond as soon as we can, but please bear in mind we're a small team and we don't have a dedicated customer service team. We usually get back to you same day or next working day.
Email - amylianne@amorajayd.com
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